FAQs

1. Scheduling an Estimate: Once you contact us, our office will schedule a 1-hour appointment window that works for you. Estimates are offered Monday–Friday (9 AM to 1 PM), with Saturday appointments available upon request.
2. Appointment Reminder: You’ll receive a reminder one business day before your appointment, including your assigned sales rep’s name.
3. On-Site Estimate: A representative will meet with you (customer must be present) and provide a customized estimate. If accepted, we collect a 50% deposit or begin financing.
4. HOA & Permitting: Our team assists with any necessary HOA paperwork and applies for permits if required. You’ll receive a welcome call after paperwork is submitted.
5. Scheduling Installation: Once HOA and/or permitting is approved, and special-order materials are received, our scheduling manager will coordinate an installation date.
6. Pre-Installation Walkthrough: You’ll receive a reminder call/text one business day before, and we require someone to be home for the initial walkthrough with our crew.
7. Completion: After installation, you’ll receive warranty documentation and will be asked to sign off on the job. If a permit was required, it will remain posted for inspection.
8. Final Steps: Our office will follow up to ensure everything went smoothly and collect the final payment.

Our experienced team is familiar with the codes and requirements of over 50 jurisdictions throughout Central Florida. If anything unusual or specific is requested, our office will contact the appropriate municipality or HOA to ensure compliance before we proceed with your fence installation.

Fence Central contacts 811 to have all public utilities marked before installation. These include electric, internet, and gas. Water is marked only at the main road—not along the fence line.

We are responsible for damage to marked public lines. However, if unmarked water lines are hit during installation, we are not liable, as their locations are not disclosed.

We ask that you mark any private lines on your property, such as:

• Private water/sewer
• Septic tanks or drain fields
• Wells
• Private gas lines

We are not responsible for any unmarked private lines. As always, our crews dig carefully and work to avoid any disruptions.

We always do our best to avoid damaging underground irrigation lines. However, many builders place irrigation lines and sprinkler heads along the property line—right where the fence needs to be installed. As a result, there are times when we must dig in these areas, and unfortunately, this can lead to breaking a line.

In some cases, the fence may end up sitting directly on top of a sprinkler head, which is beyond our control. If our team notices a broken line or a sprinkler head under or behind the fence, we will notify you. However, it is not always possible to detect line damage during post setting.

Therefore, Fence Central cannot be held responsible—financially or otherwise—for repairs or replacements of irrigation lines or sprinkler heads impacted during fence installation.

Yes. Our diverse team includes Spanish-speaking employees and installers. If you prefer to communicate in Spanish, we can assign a bilingual sales representative and installation crew for your project.

Yes, we have an outdoor showroom featuring full-size samples of our most popular and unique fence styles. Our office also has brochures and product samples available. You’re welcome to visit us Monday–Friday from 7 AM to 3 PM at:

We accept a wide variety of payment methods, including cash, check, money order, cashier’s check, and all major credit and debit cards. Please note: a 3% processing fee applies to credit cards and business debit cards. Personal debit cards are exempt from this fee.

We also partner with Wells Fargo to provide flexible financing options, including promotional rates as low as 0%. A 50% deposit is required at the time of contract signing (unless using financing). The remaining balance is due upon completion of the installation.

Yes, we proudly offer a 5% discount for active duty and retired military personnel, as well as first responders. This includes firefighters, law enforcement officers, paramedics, and EMTs.

To qualify for this discount:

• You must be the military member or first responder, or the spouse of one.
• Proof of status is required (ID, badge, DD-214, etc.).
• The discount must be requested at the time of contract signing and cannot be applied after the fact.
• It is not transferable to children, extended family, or other household members.